Refund Policy
Return & Refund Policy – Nepal Antique Store
Each piece at Nepal Antique Store is created and curated with great care, devotion, and attention to detail. However, if for any reason you are not satisfied with your purchase, we are here to help.
1. Return Eligibility (14 Days Policy)
If you are not fully satisfied with your order, you may request a return within 14 days of delivery.
To be eligible for a return:
The item must be in its original condition
The item must not be damaged, altered, or used
It should be returned with proper packaging where applicable
Once we receive and inspect the returned item, we will process your refund accordingly.
2. Refund Process
After the returned item is received and approved:
Refunds will be issued to the original payment method (where possible)
Processing time may take 5–10 business days depending on the payment provider
You will be notified once the refund has been completed
3. Customs Return Cases
In some cases, international shipments may be returned to us by customs due to:
Incomplete or incorrect documentation
Failure to respond to courier or customs authorities
Refusal to accept the parcel by the receiver
Non-payment of applicable import taxes or duties
In such cases, we will process a refund after deducting a reasonable percentage of the order value to cover:
International shipping costs
Handling charges
Return logistics expenses
We strongly advise customers to:
Stay informed about local customs regulations and import taxes
Respond promptly to courier or customs communications
Ensure accurate delivery information is provided at checkout
4. Non-Refundable Situations
Refunds may not be applicable in the following cases:
Items damaged after delivery due to misuse or negligence
Returns requested after the 14-day period
Failure to meet return eligibility conditions
5. Support & Assistance
We are always here to help you during your purchase and delivery process.
If you have any questions about your order, return, or delivery status, please feel free to contact us. Our team will be happy to assist you.
Contact Information
Nepal Antique Store
Email: info@nepalantiquestore.com
Location: Kathmandu, Nepal
